Enterprise Content Management (ECM) is a systematic approach to managing content throughout its lifecycle. It enables unstructured information — such as Word documents, PDFs, emails, and scanned images — to be securely stored and made accessible to authorized users.
From commercial supply chains to contract management, HR processes to government administration, the driving force behind implementing an ECM solution is to do business more efficiently. By eliminating dependence on paper documents and organizing unstructured information according to business needs, organizations can simplify and streamline work.
Listening to our customers over the years, we’ve found consistent goals for implementing ECM. Customers commonly rely on ECM to:
Decrease dependence on paper and streamline business processes.
Drive better customer service and increase productivity.
Reduce organizational risk.
Leading ECM solutions, including Laserfiche, accomplish these goals and more. Here are 5 key elements of an ECM solution: