Here at Momentum, we believe in putting the right people in the right seats – in other-words leaning into each employees individual strengths to ensure everyone’s success.
Our latest example of putting belief into practice is the recent restructuring of our Customer Success Team. A lot of thought was put into this change, to continue improving our customer service and formalize our solution design process.
Meet the Team:
John Shaffer had supplied customers with Laserfiche services for 14 years before the acquisition in summer 2023 merged Shaffer Technologies with Momentum. He has recently been promoted to Sales Manager. John will now own the relationship with our strategic partners, manage the events we put on (webinars, user groups, tradeshows, etc.), and make sure our messaging is aligned with our core markets. We continue to be honored by John’s choice to join the Momentum Family and look forward to what he will bring to 2025.
Eren Thibadeau spent 20 years with the team at Deau Information Services before the acquisition in spring 2023. Her experience and talents have been a bright pillar here at Momentum and she has now been promoted to Senior Customer Success Manager. Eren will own the activities related to proactive customer outreach, Best Practices Reviews, customer education, and customer support. She is building out a team of Customer Success Associates, starting with the recently hired Sarah Fink.
Eliot Shaffer joined the Momentum Family in the Fall of 2023 with a strong background in Sales and Business Processes. He has since been promoted to Solution Design Consultant. Eliot will be responsible for bringing potential and existing customers through a formal Solution Design process that follows a collaborative and iterative approach to discovery, solution design and statement of work. To help his efforts, the Momentum engineering team has developed a set of customizable tools that allow him to incorporate role-specific interfaces that present information from multiple systems in a single dashboard interface.
It has been such a pleasure to work with these incredible individuals. We cannot wait to see where they take their new roles. The future is bright!
Contact us today to find out how we can help your business gain momentum!